Delivery info/Returns policy
Returns and refunds
As all items are made to order (we are a small scale company), we can't offer cancelations; all sales are final. We do understand that sometimes things just don't fit, this happens, we get it! As long as the item is clean, unwashed and sent back within a week, we will happily send you a new piece that fits or issue a refund. It's best to contact us first to discuss an exchange or refund so we can help you best
. Every item is carefully inspected before it goes in the post, but nevertheless, mistakes or faults happen, please let us know asap.
Linen is a strong fabric and can be washed, dried and ironed hot. However, to keep your item looking as new wash on a gentle cycle on maximum 40C and line dry. Iron after if you want a crisp finish or just give it a little ruffle to return the line dried fabric to its softness. Linen gets softer and more absorbent the more its worn and washed. Our fabric is pre washed and double tumbled for softness and should not shrink more than 10%, if it does.
Cotton and Tencel are slightly more delicate fabrics than linen and although it can be washed well at 40C on a gentle cycle, turning your item inside out before washing, line drying and ironing is best to keep it looking crisp, especially with corduroy and needlecord.
Double gauze and wool need a little TLC when washed (but pay you back by not having to be washed that often as dirt usually only collects on the surface and can be brushed off when dry). Use a delicate detergent and a wool cycle or hand wash, do not wring but squeeze gently between two towels, reshape whilst damp and lay flat to dry.
We make all our clothes by hand on small scale and to order so lead time is usually 2 weeks but does vary from being as soon as a few days to slightly longer than 2 weeks. We always keep you updated on when your item is in the post.
Oh and naturally we don't use plastic in our packaging and our paper products are recycled material. Woop!
We use Royal mail first class for UK addresses with a tracked service. Postage and packaging is charged at £5 per order value under £100 and free above £100.
International deliveries are charged per destination and delivery times vary from 3-4 days to 6-9 days (although they may be longer). For orders with a value above £100, postage costs are charged at a reduced rate (the equivalent of UK postage costs deducted).
NAAiNAAi can't be held responsible for items lost in the post, but of course we will do our best to trace and relocate the parcel.
Some items are held in stock however most of Rebecca Furze Jewellery is handmade to order and can take 5-7 business days for silver items and 5-14 business days for Gold Vermeil before dispatch. If you require an item sooner please contact Rebecca Furze Jewellery on the contact page to see if this can be arranged. Please Note: These are estimated times and during busy times such as christmas there maybe a longer delay with handmade to order purchases and can not be guaranteed in time for christmas however please contact us on the contact page if you have any questions in advance with regards to estimated making and delivery times.
Orders over £100 are eligible for FREE delivery
Items Under £100 choose from the following options:
Royal Mail special delivery - £7.50 (will require a signature upon delivery)
Royal Mail 2nd class signed - for £4.00 (will require a signature upon delivery)
Christmas Orders 2020
All Gold vermeil/plated orders or orders of mixed gold and silver must be placed by and including 10th December 2020. All silver orders must be placed by and including 12th December, thereafter only items that are ready made and in stock will be available online. The last postal day for ready made jewellery is the 20th December it is highly recommended that you select the special Delivery option to insure you receive your in time for Christmas
We use Royal Mail International Tracked and Signed for service charged at £12.00 per order. Estimated delivery times are 5-9 working days from date of dispatch depending on your location. Customers are responsible for paying all duties and custom charges.
PLEASE NOTE: we will not be able to send via the international service after 5th December 2020 and until the 2nd January 2021.
If you have any questions in advance of placing your order with regards to weather an items is already in stock or if it will have to be made to order please contact us using the contact form at the bottom of the about us page.
You will receive your jewellery either in a Rebecca furze presentation jewellery box or with a pillow box and then packaged in a protective posting bag.
Rebecca Furze Jewellery cannot be held responsible for items lost in transit.