Delivery info/Returns policy
Please bear in mind we currently have LONGER LEAD TIMES.
As we have opened our own shop in Totnes, we are very busy and the amount of online orders on top of that have pushed the lead time a little ahead. It could be 4 or more weeks but we do our best to post before 6 weeks pass. Please bear this in mind before you order. Apologies for this inconvenience!
Returns and refunds
As all items are made to order (we are a small scale company), we can't offer cancelations; all sales are final. We do understand that sometimes things just don't fit, this happens, we get it! As long as the item is clean, unwashed and sent back within two weeks, we will happily send you a new piece that fits or issue a refund. It's best to contact us first to discuss an exchange or refund so we can help you best.
Every item is carefully inspected before it goes in the post, but nevertheless, mistakes or faults happen, please let us know asap.
Note: Earrings can not be returned due to hygiene regulations.
Linen is a strong fabric and can be washed, dried and ironed hot. However, to keep your item looking as new wash on a gentle cycle on maximum 40C and line dry. Iron after if you want a crisp finish or just give it a little ruffle to return the line dried fabric to its softness. Linen gets softer and more absorbent the more its worn and washed. Our fabric is pre washed and double tumbled for softness and should not shrink more than 10%, if it does.
Cotton and Tencel are slightly more delicate fabrics than linen and although it can be washed well at 40C on a gentle cycle, turning your item inside out before washing, line drying and ironing is best to keep it looking crisp, especially with corduroy and needlecord.
Double gauze and wool need a little TLC when washed (but pay you back by not having to be washed that often as dirt usually only collects on the surface and can be brushed off when dry). Use a delicate detergent and a wool cycle or hand wash, do not wring but squeeze gently between two towels, reshape whilst damp and lay flat to dry.
Colour fading and transferral.
Organically dyed fabrics get slightly lighter when exposed to sunlight and or washed with detergent that isn’t natural. We think it adds to the overall look but its good to consider this when considering your order. It is not a fault in the fabric/dyeing.
We’ve never seen our fabrics bleed colour, testing it always ourselves first. However it is important to wash with a natural detergent to get the best results from your fabric and although we are confident our fabrics don’t run colour; we can’t guarantee it.
We make all our clothes by hand, on small scale and to order so lead time is usually 2 weeks at least but does vary from being as soon as a few days to slightly longer than 2 weeks. We always keep you updated on when your item is in the post.
Naturally we don't use plastic in our packaging and our paper products are recycled material. Woop!
We use Royal mail first class for UK addresses with a tracked service. Postage and packaging is charged at £5 per order value under £100 and free above £100.
International deliveries are charged per destination and delivery times vary from 3-4 days to 6-9 days (although they may be longer). For orders with a value above £100, postage costs are charged at a reduced rate (the equivalent of UK postage costs deducted).
NAAiNAAi can't be held responsible for items lost in the post, but of course we will do our best to trace and locate the parcel.
Some items are held in stock however most of Rebecca Furze Jewellery is handmade to order and can take 5-7 business days for silver items and 5-14 business days for Gold Vermeil before dispatch. If you require an item sooner please contact Rebecca Furze Jewellery on the contact page to see if this can be arranged. Please Note: These are estimated times and during busy times such as christmas there maybe a longer delay with handmade to order purchases and can not be guaranteed in time for christmas however please contact us on the contact page if you have any questions in advance with regards to estimated making and delivery times.
Orders over £100 are eligible for FREE delivery
Items Under £100 choose from the following options:
Royal Mail special delivery - £7.50 (will require a signature upon delivery)
Royal Mail 2nd class signed - for £4.00 (will require a signature upon delivery)
We use Royal Mail International Tracked and Signed for service charged at £12.00 per order. Estimated delivery times are 5-9 working days from date of dispatch depending on your location. Customers are responsible for paying all duties and custom charges.
PLEASE NOTE: we will not be able to send via the international service after 5th December 2020 and until the 2nd January 2021.
If you have any questions in advance of placing your order with regards to wether an item is already in stock or if it will have to be made to order please contact us using the contact form at the bottom of the about us page.
You will receive your jewellery either in a Rebecca furze presentation jewellery box or with a pillow box and then packaged in a protective posting bag.
Rebecca Furze Jewellery cannot be held responsible for items lost in transit.